With 5 years of experience in fintech, I love untangling complex problems and sweating the details. I drive meaningful results through iteration, collaboration, and failing fast to refine ideas into great experiences.
Previously at Scotiabank. Currently tinkering with AI and looking for my next adventure.
Fixing a failed bill pay experience with customer-focused redesign
full redesign
user research
feedback driven
Improving balance transfer clarity across business, legal, and customer needs
stakeholder management
customer advocacy
Unifying Scotiabank’s Move Money Experience
design-led
user research
design system